Booksy
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to retrieve my payments due to bank account not matchin up
Nothing has happened my money still has not been released and I havent received a call back from ur team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney will not deposit to my account, but they take the monthly charges with no problem
Release my funds within 30 minutes as promised. You are excepting my money, charging me for it, charging a monthly subscription but will NOT release my funds in a timely manner.
This is a huge inconvenience.
If my bills are not paid on time there is an extra fee charged to my account. Thats extra money I dont have to spare for your convenience of holding MY funds on verified accounts.
User's recommendation: Don’t use this process unless they keep their contract word.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFour got my password
Won't let me in the appointment. I love the app, just need help.
123, please. I have my customer on this app, please help me, master.
User's recommendation: Lmk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharged
Paid $36 for a hair cut and beard. Got there and another $40 and the barber is not legit. I've called to get my 40 dollars back and the guys lying giving you the run around.
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
Booksy is not a reliable source. Their customer service line is useless and they don't even take down fraudulent accounts unless multiple people get scammed!
Preferred solution: Full refund
User's recommendation: Don’t book With ‘DOMINANT HAIR IN LOS ANGELES CALIFORNIA!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven’t had any help with my problem for almost a week now
I need my debit information updated ASAP, and this app, for which I'm paying almost $40 a month, is sending my money to a debit card I no longer have. So, where is my payout going and how can I receive my payout as soon as possible?
- Help me find clients
- Cant switch information my account whenever i please
Preferred solution: Full refund
Rancho Cordova, California
You guys are stopping people from booking with me witch is unfair and it doesn’t make sense
Its funny how every time I have a new client I half to log in and these are returned clients. Then when I have an issue I wont get a client for about a month I feel like you guy are controlling the flow of my clients because everyone there is an incident my flow of traffic stops. I think its unfair that you guys are using this app to control my flow of income Ive been using booksy for 4 years now and I still havent had a successful day were Ive made over 200 dollars witch really sucks and I think that some fraud type of *** fr
User's recommendation: Get clients organically
Los Angeles, California
Horrible customer service, can get a person for assistance for anything
Cant get the help needed to use the service the way I need. Maybe its me but Assistance will be great.
User's recommendation: Sign up some where else
So I can get my answer answered right
I tried to send out a text a mass text, but it wouldnt let me proceed because it keeps saying forbidden word
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get anyone in the phone
I want to cancel. There is no one to talk to or respond to my message. They are still taking money from my account, and I don't use their services.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cant up load new card info on my booksy site
its asking me for my lost card info and im trying to upload the new card info to get my payout off..
Preferred solution: My card uploaded to the site so i can get my payout
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot scammed
Made an appointment and canceled just to never get my money back and ended up paying for the full service anyway. Called customer support and was told to dispute it with my bank.
Never use Booksy or you will get robbed. I will never be using it again.
Denton, Texas
I did not authorize this company to put me on it. Please do not book anything through here. I do not allow online bookings. Just call me and I’ll be happy to help you.
They put me on their website and I never signed up for it and patients are booking appointments that I am Unaware of
User's recommendation: This company just put any business on here without their consent do not book on here. Call the company direct because I did not know I was on here until somebody called Fourth of July. Wonder why I wasn’t at the office for their appointment that I knew absolutely nothing about or nothing about this site!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Issue with Reviews that are not related to my shop
Company fixed the issue and I have been provided with apology. It took them a while but they took all the reviews down from my account.
However, the current situation with the reviews has caused significant confusion and negatively impacted my business.
I recently spoke with a representative from Booksy who informed me about the "boost" feature and explained that I would need at least five reviews to utilize it. I provided information about my previous shop and the representative copied and pasted another shops reviews to my new shop, without getting my approval. To my dismay, these reviews mention a different location, employees who do not work at my shop, and a completely inaccurate description of the decor. This misrepresentation has led to confusion among my clients and potential customers.
Not to mention there are reviews on the other shops employees on my shop.
When I reached out to have these incorrect reviews removed, I was initially assured that they would be taken down within 24 hours. However, several days have passed and the reviews are still present on my profile. Upon contacting Booksy again, I was told that they could not delete the reviews because I am no longer working with the previous representative, whatever that means and that they need to verify the reliability of the reviews and they deemed these reviews reliable! What!!
This response is both unacceptable and unprofessional, as it is clear that the reviews do not accurately represent my business.
I am now left in a situation where I need to track down the individuals mentioned in the reviews, including the clients who posted them for a different shop, and rectify the misrepresentation.
This has caused unnecessary stress and inconvenience for both me and my clients. I urge Booksy to take immediate action to remove these incorrect reviews from my shop's profile and ensure that such a situation does not occur again.
Preferred solution: Remove all the reviews from 2017-2019 My shop had only been open since 2023.
User's recommendation: I do not recommend booksy. They are unorganized and unprofessional. They do not have compassion for their clients. Don’t give them your money
No puedo aser a mi cuenta
No puedo abrir mi cuenta solo que me toca pagar y no lo pude hacer ya que mi tarjeta se extravió. Pero luego que hice el pago, no puedo entrar a mi cuenta y cuando intento hacerlo, me manda hacer otra cuenta nueva.
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